POLICY ON CONFIDENTIALITY
Confidential Information. In the course of their business relationship, GOLAG INC. and RIDER shall be disclosing to each other and exchanging certain confidential and proprietary information (the “Confidential Information”).
Confidential Information shall include :
- all data, materials, products, technology, specifications, manuals, business plans, software, financial information, and customer and/or client identities, their contact numbers, addresses, and other information disclosed or submitted, orally, in writing, or by any other media, to the other.
- All information regarding GOLAG’S business which it has assessed to be reasonably necessary for the RIDER’S evaluation of his/her interest in GOLAG’S services.
- All information, annotated or otherwise identified in writing as “confidential” or all information, whether verbal written or visually shown, whether or not legended or identified as “Confidential”, which may be disclosed by RIDER or to which GOLAG may be provided access by RIDER or others in accordance with this Agreement, shall be deemed Confidential information under this Agreement.
Obligations. The obligations of GOLAG and RIDER to each other for the purpose of protecting the Confidential Information against undue disclosure to unauthorized third parties shall be as follows:
(a) The Parties agree that the Confidential Information shall not be used for purposes other than as contemplated by this Agreement, and shall disclose it only to their officers, directors, or employees and authorized associated companies and individuals with a specific need to know and who must also be bound by this confidentiality clause.
(b) The parties will not directly or indirectly disclose, publish or otherwise reveal any of the Confidential Information received from the other to any unauthorized third party whatsoever except with the specific prior written authorization of the party disclosing the information. Prospective clients and customers shall be deemed authorized parties who may be provided relevant Confidential Information specifically related to or in connection with the Transaction herein.
© To protect and safeguard the Confidential Information against unauthorized use, publication or disclosure;
(d) To restrict access to the Confidential Information to those of its officers, directors, employees, advisors, and agents who clearly need such access to carry out the business purpose;
- To advise each of the persons to whom it provides access to any of the Confidential Information that such persons are strictly prohibited from making any use, publishing or otherwise disclosing to others, at permitting others to use for their benefit to the detriment of Disclosing Party any of the Confidential Information, and, upon Request of Disclosing Party, to provide Disclosing Party with a copy of a written agreement to that effect signed by such persons;
- To comply with any other reasonable security measures requested in writing by Disclosing Party;
- That, upon termination of the discussions between the parties or upon Disclosing Party’s request, all records, any compositions, articles, documents and other items which contain, disclose and/or embody any Confidential Information (including without limitation, all copies, reproduction, summaries and notes of the contents thereof), regardless of the person causing the same to be in such form, shall be returned to the Disclosing Party or destroyed by the Receiving Party, and Receiving Party will certify that the provisions of this paragraph have been complied with.
(h) Confidential Information furnished in tangible form shall not be duplicated except for purposes of this Agreement.
Exclusive Property. Confidential Information provided by the Disclosing Party shall be and remain its exclusive property. If the Receiving Party or any of its Representatives is required (by oral questions, interrogatories, request for information or documents, subpoena, civil investigation demand or similar process) to disclose any confidential information, the Receiving Party shall immediately provide notice to the Disclosing Party of such request.
Exclusions. Notwithstanding any other provisions of this Agreement to the contrary, it is understood and agreed that the Receiving Party’s obligations of non-disclosure hereunder shall not apply to any Confidential Information which:
- is in the public domain at the time of disclosure;
- becomes part of the public domain by publication or otherwise after disclosure, through no fault of the Receiving Party or any of its Representatives hereunder;
- was in the possession of the Receiving Party or any of its Representatives at the time of disclosure;
- has been or is now or later furnished or made known to the Receiving party by third parties without restriction; or
Is required by law, legal process, any Philippine or other regulatory body or any stock exchange to be disclosed by the Receiving Party or any of its Representatives
GENERAL
GoLag, Inc. and its affiliates (also collectively referred as “Company”, “we”, “our” and “us”) established this Data Privacy Policy to show that we recognize and value your privacy rights.
APPLICABILITY
This Data Privacy Policy applies to Personal Information we collect on our website, www.golag.ph.
We have prepared this Privacy Policy to help you understand how GoLag, Inc. collects, uses, and seeks to safeguard the Personal Information (as defined below) you provide to us on our websites, via email, and through our service providers and distribution partners. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners, suppliers and tour operators, and any third party operating any site to which our websites contain a link. By downloading, accessing or using our websites, or providing information to us in connection with our websites, you agree to the terms and conditions of this Privacy Policy.
PROCESSING OF INFORMATION BY THIRD-PARTY AND LINKS TO OTHER WEBSITES
This Data Privacy Policy shall not apply to third-party service providers and to other websites which have white label link to our Sites. The processing of your Personal Information in the third party’s Sites is subject to their respective Data Privacy Policy. In no event will the Company be responsible for the information these third parties will collect and process, neither will the Company be liable for any loss, damage or injury arising out of or in connection with the use of or reliance on such third party.
PERSONAL INFORMATION WE COLLECT
Confidential Information. In the course of their business relationship, GOLAG INC. and RIDER shall be disclosing to each other and exchanging certain confidential and proprietary information (the “Confidential Information”).
Confidential Information shall include :
(i) all data, materials, products, technology, specifications, manuals, business plans, software, financial information, and customer and/or client identities, their contact numbers, addresses, and other information disclosed or submitted, orally, in writing, or by any other media, to the other.
(ii) All information regarding GOLAG’S business which it has assessed to be reasonably necessary for the RIDER’S evaluation of his/her interest in GOLAG’S services.
(iii) All information, annotated or otherwise identified in writing as “confidential” or all information, whether verbal written or visually shown, whether or not legended or identified as “Confidential”, which may be disclosed by RIDER or to which GOLAG may be provided access by RIDER or others in accordance with this Agreement, shall be deemed Confidential information under this Agreement.
Obligations. The obligations of GOLAG and RIDER to each other for the purpose of protecting the Confidential Information against undue disclosure to unauthorized third parties shall be as follows:
(a) The Parties agree that the Confidential Information shall not be used for purposes other than as contemplated by this Agreement, and shall disclose it only to their officers, directors, or employees and authorized associated companies and individuals with a specific need to know and who must also be bound by this confidentiality clause.
(b) The parties will not directly or indirectly disclose, publish or otherwise reveal any of the Confidential Information received from the other to any unauthorized third party whatsoever except with the specific prior written authorization of the party disclosing the information. Prospective clients and customers shall be deemed authorized parties who may be provided relevant Confidential Information specifically related to or in connection with the Transaction herein.
© To protect and safeguard the Confidential Information against unauthorized use, publication or disclosure;
(d) To restrict access to the Confidential Information to those of its officers, directors, employees, advisors, and agents who clearly need such access to carry out the business purpose;
(e) To advise each of the persons to whom it provides access to any of the Confidential Information that such persons are strictly prohibited from making any use, publishing or otherwise disclosing to others, at permitting others to use for their benefit to the detriment of Disclosing Party any of the Confidential Information, and, upon Request of Disclosing Party, to provide Disclosing Party with a copy of a written agreement to that effect signed by such persons;
(f) To comply with any other reasonable security measures requested in writing by Disclosing Party;
(g) That, upon termination of the discussions between the parties or upon Disclosing Party’s request, all records, any compositions, articles, documents and other items which contain, disclose and/or embody any Confidential Information (including without limitation, all copies, reproduction, summaries and notes of the contents thereof), regardless of the person causing the same to be in such form, shall be returned to the Disclosing Party or destroyed by the Receiving Party, and Receiving Party will certify that the provisions of this paragraph have been complied with.
(h) Confidential Information furnished in tangible form shall not be duplicated except for purposes of this Agreement.
Exclusive Property. Confidential Information provided by the Disclosing Party shall be and remain its exclusive property. If the Receiving Party or any of its Representatives is required (by oral questions, interrogatories, request for information or documents, subpoena, civil investigation demand or similar process) to disclose any confidential information, the Receiving Party shall immediately provide notice to the Disclosing Party of such request.
Exclusions. Notwithstanding any other provisions of this Agreement to the contrary, it is understood and agreed that the Receiving Party’s obligations of non-disclosure hereunder shall not apply to any Confidential Information which:
(a) is in the public domain at the time of disclosure;
(b) becomes part of the public domain by publication or otherwise after disclosure, through no fault of the Receiving Party or any of its Representatives hereunder;
(c) was in the possession of the Receiving Party or any of its Representatives at the time of disclosure;
(d) has been or is now or later furnished or made known to the Receiving party by third parties without restriction; or
(e) Is required by law, legal process, any Philippine or other regulatory body or any stock exchange to be disclosed by the Receiving Party or any of its Representatives.
How we use personal data
Golag collects and uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use the data we collect:
• To enhance the safety and security of our users and services
• For customer support
• For research and development
• To enable communications between users
• To send marketing and non-marketing communications to users
• In connection with legal proceedings
Golag does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.
Golag uses the data it collects for purposes including:
1- Providing services and features. Golag uses the data we collect to provide, personalize, maintain, and improve our products and services.
This includes using the data to:
• Create and update users’ accounts.
• Verify drivers’ and delivery persons’ identity, background history, and eligibility to work.
• Enable transportation, deliveries, and other services.
• Offer, process, or facilitate payments for our services.
• Offer, obtain, provide, or facilitate insurance, vehicle, invoicing, or financing solutions in connection with our services.
• Track and share the progress of rides or deliveries.
• Enable features that allow users to share information with other people, such as when riders submit a compliment about a driver, when delivery recipients provide feedback for a restaurant or delivery person, refer a friend to Golag, split fares, or share ETA and location with their contacts.
• Enable features to personalize users’ Golag accounts, such as creating bookmarks for favorite places, and to enable quick access to previous destinations. We may, for example, present an Golag Eats user with personalized restaurant or food recommendations based on their prior orders. Please see the section of this notice titled “Choice and transparency” to learn how to object to this use of personal data.
• Enable Accessibility features that make it easier for users with disabilities to use our services, such as those that enable deaf or hard-of-hearing drivers to alert their riders of their disabilities, allow only text messages from riders, and enable receipt of flashing trip request notifications instead of sound notifications on their mobile device.
• Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
2- Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:
• Screening riders, drivers, and delivery persons before enabling their use of our services and at subsequent intervals, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe drivers and/or riders.
• Using data from drivers’ or delivery persons’ devices to help identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from delivery persons’ devices to verify the type of vehicles they used to provide deliveries.
• Using device, location, profile, usage, and other data to prevent, detect, and combat fraud or unsafe activities.
• Using user ratings and feedback to encourage compliance with our Community Guidelines and as grounds for deactivating drivers and delivery persons with low ratings or who otherwise violated such guidelines in certain countries.
3- Customer support. Golag uses the information we collect (including recordings of customer support calls with notice to and the consent of the user) to provide customer support, including to:
• Direct questions to the appropriate customer support person
• Investigate and address user concerns
• Monitor and improve our customer support responses and processes
4- Research and development. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us to improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
5- Enabling communications between users. For example, a driver may message or call a rider to confirm a pickup location, a rider may contact a driver to retrieve a lost item, or a restaurant or delivery persons may call a delivery recipient with information about their order.
6- Marketing. Golag may use the data we collect to market our services to our users. This includes sending users communications about Golag services, features, promotions, sweepstakes, studies, surveys, news, updates, and events.7- Non-marketing communications. Golag may use the data we collect to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Golag or its partners.
7.- Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of Golag’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
• Deactivating users who are identified as having engaged in fraud or activities that may otherwise harm Golag, its users, and others. In some cases, such as when a user is determined to be abusing Golag’s referral program, such behavior may result in automatic deactivation.
• Using driver location information, and communications between riders and drivers, to identify cancellation fees earned or induced through fraud. For example, if we determine by using such information that a driver is delaying a rider pickup in order to induce a cancellation, we will not charge the rider a cancellation fee and will adjust the amounts paid to the driver to omit such a fee. To object to such adjustment, please contact Golag customer support.
Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact Golag customer support.
GoLag, Inc. Inc.
Parlan Place Building 2nd floor, Rodeo Drive, Bel Air 2, Santa Rosa, 4026 Laguna
www.golag.ph
Monday – Friday, 9:00 a.m. – 5:00 p.m. (Manila Time)
Kindy note that when you request for the deletion of your account, we delete things you have posted, such as your photos and status updates, and you won’t be able to recover that information later. Information that others have shared about you is not considered part of your account and won’t be deleted.
CHANGES TO OUR PRIVACY POLICY
In the Company’s discretion, we may amend, interpret, modify or withdraw any portion of this Data Privacy Policy at any time by posting updated contents on the relevant Site, and your continued use of our Sites and services constitutes your consent to those changes.
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